DELIVERY & RETURNS
WHAT COUNTRIES DO YOU SHIP TO?
We ship to a number of countries worldwide. We post inland (United Kingdom) and also to USA, Canada, Australia, New Zealand, China, Hong Kong, Japan, Mexico, Singapore, South Africa, Thailand, Norway and Switzerland. If your country is not shown, please get in touch with us and we can advise if we ship to your country. All items are shipped from our warehouse in the United Kingdom.
I NOTICE THAT YOU DON'T SHIP TO MY COUNTRY. HOW CAN I PURCHASE FROM YOUR STORE?
We do not ship to some countries around the world. However many of our customers use the parcel forwarding company forward2me.com - click here for more information.
In partnership with forward2me, we can also offer you a 10% discount for your forward2me shipments. Just drop us a message.
DO YOU SHIP TO THE EU? WILL THERE BE VAT/DUTIES TO PAY WHEN I RECEIVE THE PARCEL?
We ship to some EU countries (including Southern Ireland, Belgium, Denmark, Italy, Netherlands). All shipments mailed to the EU are sent DDU (Delivery Duties Unpaid). All shipments will be held by the relevant customs authorities in your country until you (the customer) pay the VAT / customs duties that are due. We understand that if no payment is received from you, the package will be destroyed or returned to us. We will not be liable for any loss resulting from the destruction or return of goods where duties have not been paid by you. The duties vary in price by country, and we advise you to first check the rates in your country before purchasing from us.
HOW MUCH DOES DELIVERY COST?
Shop prices do not include shipping. Shipping is added at the checkout and is calculated on the weight of your order. Magazines vary in weight so the quickest way to calculate the shipping cost is to select the item(s) you want to purchase, click "Add to basket" and proceed to the checkout. Enter your address details and choose the country you would like the items delivered to. You will then see the Postage section showing the shipping prices. This can be done before you reach the final checkout stage. You can browse our prices on the Shipping Rates page.
HOW LONG WILL DELIVERY TAKE?
Orders are dispatched within 5 working days (excluding weekends/bank holidays). See below for estimated delivery times (once dispatched):
United Kingdom
Tracked 24 (with Signature) (1-2 days)
Royal Mail Special Delivery (1 day)
UPS / FedEx (1-2 days)
All countries outside the United Kingdom
Air Mail Tracked (7-10 days)
UPS / FedEx (3-6 days)
I LIVE IN THE UNITED KINGDOM - WHAT DELIVERY OPTIONS ARE AVAILABLE?
We offer Royal Mail Tracked 24 (with Signature), Royal Mail Special Delivery or UPS/Fedex.
Royal Mail Tracked 24 (with Signature) requires a signature on delivery. We also offer Royal Mail Special Delivery (signature on delivery) and UPS/FedEx delivery. If you are not available to sign for the item at the time of delivery, the delivery person will let you know a delivery has been attempted.
NOTE: Royal Mail will hold items for 7-14 days before returning them to us.
I LIVE OUTSIDE THE UNITED KINGDOM - WILL I HAVE TO SIGN FOR THE PACKAGE WHEN IT ARRIVES?
All items are mailed from the United Kingdom by Air Mail Tracked or UPS/FedEx. Select the shipping method you require at the checkout. Air Mail Tracked provides tracking and in some cases (depending on country) a signature on delivery.
We offer UPS/FedEx to USA, Canada and a few other countries. UPS/FedEx deliveries are fully trackable at every stage of the journey. We can also offer UPS/FedEx to all other countries if required. Just contact us for further details.
NOTE: In some countries, import duties and taxes may apply and you are advised to check these details yourself before placing an order. We have no control over these charges. Contact your local customs office for further information.
I HAVE PAID FOR A TRACKED DELIVERY SERVICE. HOW DO I TRACK MY ITEM?
Once we have dispatched your item, we will send you an email with the tracking information. You can then track the progress of your parcel online.
I NEED AN ITEM URGENTLY. CAN I SELECT NEXT-DAY DELIVERY?
At the moment we do not offer next-day delivery. If your order is urgent, contact us before ordering and we can advise how quickly we can dispatch to you.
CAN I HAVE MY ORDER SENT TO A DIFFERENT ADDRESS?
Yes. When you place an order, at the checkout select the option: "Is this the address you want your order delivered to?".
If you would like the order sent to a different address, simply enter the address you would like the order delivered to.
CAN I RETURN ANY ITEM FOR A REFUND?
Newspapers and magazines from our store are non-refundable unless faulty or misrepresented (as per the Consumer Cancellation Rights).
(Please see our Terms & Conditions page for further information).