PRIVACY & COOKIES

Privacy

This privacy policy explains how we use and protect any information you give us when you use our website. We are fully committed to ensuring your privacy is protected.

The information we collect and how we use that information
We collect the following information in order to process your order: name, address, email address, telephone number. This information enables us to fulfil your order and inform you of the status of your order. Your data is retained by us for internal financial records (in accordance with accounting/taxation laws, and never retained for longer than is necessary). We use Google Analytics to collect information about how visitors use our website. Information these cookies collect is anonymous. Any data collected via this method is deleted automatically after 14 months. We will never sell, distribute or lease your personal information to third parties unless we are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act (1998).

Non-disclosure to third parties
We will only disclose your personal information to relevant third parties for the purposes of completing your order (i.e. your name, address and telephone number may be passed on to delivery services such as Royal Mail, FedEx or UPS so they can successfully deliver the item to you).

Your consent
By submitting your information, you consent to the use of that information as set out in our Policy.

Access to information and your rights
Under the GDPR, as a user of our service, you have rights in relation to your personal data. You can access, amend and delete certain types of data that we hold about you. If you wish to exercise any of your rights, please contact us with your specific request. The action taken will be free of charge within 30 days, where possible.

Security
We follow strict security procedures in the storage and disclosure of your personal information. We use SSL on our website to encrypt all your personal information. Your card details are never stored by us online (these are securely handled by Worldpay or PayPal). We are PCI-DSS compliant.

Transfer of your information outside of the EU
As part of our services offered to you, information you provide may be transferred to countries outside the European Economic Area (EEA). This may happen in the event our IT service-provider services are located in a country outside of the European Union at various times. All services we use to transfer, store and/or process data (in or outside the EEA) have been verified to ensure they are compliant with the EU's GDPR. By submitting your personal data, you agree to this type of transfer, storage and processing.

Children's privacy
As stated in our Terms and Conditions, you must be over the age of 18 to use our website to order goods. We do not knowingly collect personal data of anyone younger than 18 years, unless parental consent has been obtained prior to using our service. If (as a parent/guardian) you discover that your child (under the age of 18) is using our website without prior consent, please contact us so we can take the relevant action to ensure any personal data is erased.

Browser settings
Your chosen browser may use settings to gather and retain information about your preferences. You should refer to your browser's privacy settings/policies to restrict information you wish to share as these are not governed by our privacy policy.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have any control over these websites. We cannot be held responsible for the protection/privacy of any information which you provide whilst visiting other sites and such sites are not governed by our privacy statement.

Cookies

What are cookies?
Cookies are small files which asks permission to be placed on your computer, tablet or mobile device. Cookies help analyse web traffic or let you know when you visit a particular website. You can either choose to accept or decline cookies. Most web browsers accept cookies automatically, however you can usually modify your browser settings, if you prefer, to decline cookies. This may therefore prevent you from taking full advantage of our website. For further information about cookies, please visit https://cookiesandyou.com

A list of cookies used on our website is listed below.

"Strictly necessary" cookies
These cookies enable features you have specifically asked for. These cookies are essential in order for you to navigate around our website and use the features (such as accessing secure areas of our website). Without these cookies, features you have asked for (for example shopping basket), cannot be provided.

"Performance" cookies
These cookies collect anonymous information on the pages visited.
Our website uses Google Analytics 'performance cookies'. These cookies collect information about how visitors use our website (for example which pages visitors go to most often). These cookies do not collect information that identifies them as a visitor. Information these cookies collect is aggregated and therefore anonymous. These cookies are maintained after you leave our website but can be deleted by going into your browser's options/preferences.
You can opt out of being tracked by Google Analytics by visiting http://tools.google.com/dlpage/gaoptout
By agreeing to our privacy policy, you agree to the use of Google Analytics. Google may use the data collected to assess activity on our site. As Google is a separate entity to us, it has its own privacy policy which we recommend you review at https://policies.google.com/privacy?hl=en

"Targeting" cookies
"Targeting" cookies are linked to services provided by third parties such as 'share' and 'like' buttons. We use Targeting cookies to link to social networks that may use information about your visit to target advertising to you on other sites. You can control whether or not these cookies are used, but preventing these cookies may prevent us from offering you some services/targeted advertising.

Last updated: January 2024